Return & Refund Policy

Last Updated: July 7, 2026

At FootFlow, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be in its original packaging.
• Include all original accessories and inserts.
• Be accompanied by proof of purchase or your order number.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used microneedle eye patches.
• Products with broken hygiene seals.
• Gift cards.
• Final sale or clearance items (where stated).

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photos of the product and packaging.

We will review your claim and, if approved, provide a replacement or full refund at no additional cost.

How to Start a Return

To request a return, please contact us at:

Team member Email: [info@tryolia.com]

Include your order number and the reason for your return. If your return is approved, we will provide return instructions.

Items returned without prior authorization may not be accepted.

Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs.

If the item is defective, damaged, or incorrect, we will cover the return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you require an exchange, please contact our customer support team.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has shipped, it cannot be cancelled and must follow the return process outlined above.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

TEAM MEMBER Email: [info@tryolia.com]

We aim to respond to all inquiries within 1–2 business days.